Sometimes you need to send a package back to the original retailer. To avoid problems, we always recommend that Shipito take pictures of each package's contents.
1. Contact the store and ask how to return the package
Each store has different policies. Some stores will pay for the return shipping fee. Others require you to pay for shipping.
2. Follow the procedure given by the store
Special request: Some retailers require you to print and add a Return Authorization. In this case, SPECIAL REQUEST to detail what needs to be done. Please do not send us an e-mail, as this will often create confusion. The special request function is designed to streamline turns and other special conditions. If the seller provides a Return shipping label, please include it.
Wait until the special request has been processed: If you know that the store has paid the return shipping price, make sure that the mail has reached zero (and the shipping address does not need to be filled in). If you are responsible for the shipping cost, please change the shipping address of the package so that it can be sent to the correct address and select the appropriate delivery method.
Select the package to send: When the package shows the correct shipping address and shipping cost, select send. Please wait to select this until the previous steps are completed.
If the above sounds too complicated and you feel the need to email us, we can correctly set up your package for a small, $5 courtesy fee.
If you know that the retailer doesn’t require any return authorization, you can simply change the shipping address on your package and select the preferred shipping method. That way, you will not be charged a Special Request fee.
If the retailer doesn’t require any return authorization, you can simply change the shipping address on your package and select the preferred shipping method. That way, you will not be charged a Special Request fee.